Rubbish Removal Shepherds Bush Privacy Policy

This Privacy Policy explains how Rubbish Removal Shepherds Bush collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals who contact us, request a quote, make a booking, or use our rubbish removal services in the Shepherds Bush area and surrounding neighbourhoods.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy describes the categories of personal data we collect, the purposes for which we use it, the lawful bases we rely upon, who we share it with, how long we keep it, and the rights you have in relation to your personal data.

Who We Are

Rubbish Removal Shepherds Bush is a rubbish clearance and waste removal service provider operating in the Shepherds Bush area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect from you when you contact us or use our services.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you interact with us as a customer, potential customer, or representative of a business customer:

Identification and contact details: Your name, address, service address, email address, telephone number and any additional contact information you choose to provide.

Service and booking information: Details about the services you request, including type of rubbish removal, access details for the property, preferred dates and times, photos or descriptions of items to be removed if you provide them, and records of quotes and bookings.

Payment and billing information: Records of payments made and amounts due. Where you pay using a card or online payment method, the payment will usually be processed by a third party payment processor and we will not store your full card details. We may receive limited information from the payment processor such as the last four digits of the card, transaction reference, and payment status.

Communication records: Emails, text messages, phone call summaries, and other correspondence between you and us, including any feedback, reviews or complaints you send to us.

Website and technical data: When you visit our website, we may automatically collect technical data such as your IP address, browser type and version, device information, and information about how you use the site. This may be collected through cookies or similar technologies where these are in use and in line with applicable cookie rules.

How And Why We Use Your Data

We use the personal data described above for the following purposes:

To provide our services: We use your personal data to create and manage your bookings, provide quotes, deliver rubbish removal services at the agreed location, issue invoices, and collect payments.

Customer service and communication: We use your contact details and communication history to respond to your enquiries, send booking confirmations and service updates, handle complaints, and provide aftercare support.

Business administration and record keeping: We process personal data as part of our internal administrative, accounting, and operational processes, including maintaining accurate records of services provided and complying with legal and tax obligations.

Service improvement and quality control: We may use feedback and limited usage information to help us monitor service quality, train staff, and improve our services and customer experience.

Marketing and promotions: Where permitted by law, we may use your contact details to send you information about our services, special offers and promotions that we believe may be of interest to you. You can opt out of receiving marketing communications at any time.

Lawful Basis For Processing

Under data protection law, we must have a lawful basis to process your personal data. Depending on the specific activity, we rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as providing quotes, booking services, carrying out rubbish removal, and managing payments.

Legal obligation: We may process personal data where necessary to comply with our legal obligations, for example in relation to tax, accounting, or responding to lawful requests from public authorities.

Legitimate interests: We process personal data on the basis of our legitimate interests, provided that your interests and fundamental rights do not override those interests. These legitimate interests include managing and growing our business, improving our services, ensuring security and preventing fraud, handling customer enquiries, and retaining records for an appropriate period.

Consent: In some cases, we rely on your consent, for example for certain marketing activities where consent is required or for the use of optional cookies where they are in place. Where we rely on consent, you have the right to withdraw it at any time.

Data Sharing And Processors

We do not sell your personal data. However, we may share your data with selected third parties where necessary for the purposes set out in this Privacy Policy.

Service providers and processors: We may share data with third party companies that provide services to us, such as IT support, website hosting, payment processing, email and SMS communication tools, accounting services, and waste disposal or recycling facilities. These providers act as data processors and are only permitted to process your personal data on our instructions and for the purposes we specify. We require all processors to keep your personal data secure and to comply with data protection law.

Professional advisers and authorities: We may share data with our professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes, and with government bodies or regulators where required by law or to protect our rights.

Business transfers: In the event that our business is sold, merged or restructured, personal data may be transferred as part of that transaction, in line with data protection obligations.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data may be stored or accessed from outside these areas, we will take steps to ensure that appropriate safeguards are in place. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection.

Data Retention

We will keep your personal data for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, regulatory, tax, accounting or reporting requirements. The exact retention period will depend on the type of data and the context in which it was provided.

As a general guide, we typically keep customer and booking records for up to seven years after the end of our relationship with you, to comply with tax and accounting rules and to deal with any potential disputes. Communications such as emails and quotes may be kept for a similar period. Where data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Removal Shepherds Bush customers and users in our service area, subject to certain legal conditions and limitations.

Right of access: You have the right to request information about the personal data we hold about you and to receive a copy of that data.

Right to rectification: You have the right to ask us to correct or complete your personal data if it is inaccurate or incomplete.

Right to erasure: In some circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.

Right to restriction: You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the absolute right to object at any time to the use of your personal data for direct marketing purposes.

Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit it to another organisation where this is technically feasible.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

How To Exercise Your Rights Or Make A Complaint

If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle your personal data, please contact us using our usual contact details. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month, although this may take longer where requests are complex or numerous.

You also have the right to lodge a complaint with the Information Commissioners Office or your local data protection authority if you believe that we have not handled your personal data in accordance with the law. We encourage you to contact us first so that we can try to resolve your concerns informally.

Security Of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, staff training, secure storage, and procedures for dealing with suspected data breaches. While we take these steps to safeguard your data, no system can be completely secure and you should take care when transmitting information to us.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will take effect when the updated policy is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.